Reference

How We Handle Your Account Information

We collect what we need to run your account, verify withdrawals and keep your wallet secure. This policy explains what data we hold, how we use it and how you can request changes or deletion.

Account verification dataPayment wallet recordsLogin and device historySupport conversation logsCookie and session tracking
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parimax How We Handle Your Account Information
DATA SECURITY

How We Protect Your Information

We encrypt all bKash, Nagad and Rocket payment data in transit and at rest. Login sessions use secure tokens that expire after inactivity. Support staff access customer records only when resolving tickets. We run regular audits to detect unauthorised access and delete inactive accounts after the legal retention period ends.

Payment Encryption

Every deposit and withdrawal through bKash, Nagad or Rocket travels over an encrypted connection. We store wallet identifiers separately from your personal profile to limit exposure if a breach occurs.

Session Management

Your login session stays active for a limited time, then requires re-authentication. We track devices and IP addresses to flag suspicious logins and notify you when a new device accesses your account.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to measure lobby performance. You can block non-essential cookies in your browser settings without losing access to games or your wallet.

Data Retention

We keep transaction logs and account records for the period required by local financial and gaming regulations. After that window closes, you can request full deletion through support or the account help form.

PRIVACY CONTACT

Request Access or Deletion

If you want to see what data we hold, correct an error or delete your account information, reach us through live chat, email or the in-account help form. We aim to respond within seventy-two hours and complete most requests within two weeks, depending on the scope and local legal obligations.

Live Chat Open the chat bubble in the lobby footer and ask for data access, correction or deletion. Our team will verify your account and start the request process immediately.
Email Support Send your request to our support email with your registered phone number and account username so we can confirm your identity before sharing or deleting records.
Account Help Form Log in, open account settings and submit a privacy request through the help form. You will receive a confirmation message and updates as we process your request.

Privacy Policy Questions

We collect your phone number, name, date of birth and payment wallet identifiers for bKash, Nagad or Rocket. We also log your device type, IP address and login timestamps to secure your account.

Yes. Contact support through live chat or email and request account closure. We will delete your personal information after completing any pending withdrawals and meeting local financial record retention requirements.

We retain deposit and withdrawal records for the period required by Bangladesh financial regulations, typically several years. After that window, records are archived or deleted unless you request earlier removal where legally permitted.

We share relevant details with bKash, Nagad and Rocket payment processors to complete transactions, and with game providers to deliver live casino and slot sessions. We do not sell your data to advertisers or unrelated third parties.

Log in, open account settings and check the profile section. If you spot an error, use the in-account help form or email support with the correction. We will update your record within seventy-two hours.

We use session cookies to keep you logged in and analytics cookies to track lobby performance. You can disable non-essential cookies in your browser without losing access to games, deposits or withdrawals through bKash, Nagad or Rocket.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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